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Refund Policy

Payments for custom design projects are allowed to be made in increments of 50% before I start the service and the other 50% due when the service is completed. Once a full payment or partial payment is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by Tyco Media & Marketing, LLC. Under no circumstances will refunds be made, so please make sure you are ready to invest in your brand prior to submitting an inquiry and/or paying for your project. 

For any reason, if a project is not completed within 4-6 weeks or 30 days (business calendar days) due to the client's non-responsiveness via all communication forms, the project will be archived. In order for the client to restart and/or resume a project they will have to pay a restart fee. The restart fee is 25% of the project's total. The Web Designer will not resume the project until the fee is paid in full. The restart fee is only applicable within 6 months of the original purchase date of the package. If a client is wanting to resume a project after 6 months, they will have to repurchase the package at full price.

Any fees outlined in the contract regarding restart fees, rush fees, or etc. are also non-refundable. 

Any additional fees or costs provided by the website host platform such as, but not limited to, costs for additional features, packages, domain URL purchases, and/or package upgrades are to be covered by the Client. The Website Designer will inform the Client of any additional fees when identified. In the event the Client declines or fails to pay for the additional service charge(s) then the service(s) will be terminated. The Client will have 3 business days to pay the additional fees.


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